Legal

Privacy Policy

Last updated January 1, 2024

At Poimen Leadership, the trust of our clients and visitors is the foundation of everything we do. This Privacy Policy explains clearly and honestly how we collect, use, and protect your personal information when you engage with us — online or in person.

1. Who We Are

Poimen Leadership is a leadership development and executive coaching consultancy headquartered in Accra, Ghana. We operate globally through in-person and virtual engagements. You can reach us at:

2. Information We Collect

We collect information you provide directly to us and information gathered automatically through your use of our website.

Information you provide:

  • Name, email address, phone number, and organization when you fill out a contact or booking form
  • Professional background and leadership goals shared during discovery calls or assessments
  • Payment information processed securely through third-party payment providers (we do not store card details)
  • Communications and messages you send to us via email, WhatsApp, or our website forms

Information collected automatically:

  • Browser type, device type, and operating system
  • Pages visited on our site and time spent on each page
  • IP address and general geographic location (country/city level)
  • Referral source (how you found our website)

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and process bookings
  • Deliver our coaching, assessment, and consulting services
  • Send you our newsletter and insights content (only if you opt in)
  • Improve the quality and relevance of our website and services
  • Comply with legal obligations and protect against fraud
  • Communicate important updates about our programs and policies

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

4. Confidentiality in Coaching Engagements

Information shared during coaching sessions, assessments, and consultancy engagements is held under strict professional confidentiality. Our coaches operate under a code of ethics that prohibits disclosure of client information except in the following circumstances:

  • You have given explicit written consent to share specific information
  • Disclosure is required by law or court order
  • There is a credible risk of serious harm to yourself or others

For institutional (Poimen Mastery) engagements, all team members sign Non-Disclosure Agreements before work begins.

5. Cookies and Tracking

Our website uses cookies to understand how visitors interact with our content. These are first-party, non-advertising cookies. We do not run third-party advertising trackers. You can control cookie preferences through your browser settings. Disabling cookies will not affect your ability to access our content.

6. Data Storage and Security

Your data is stored on secure servers with access restricted to authorized Poimen team members only. We use industry-standard encryption for data in transit (HTTPS). We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access — request a copy of the personal data we hold about you
  • Correction — ask us to update inaccurate or incomplete information
  • Deletion — request that we delete your personal data
  • Objection — opt out of certain uses of your data, such as marketing emails
  • Portability — receive your data in a commonly used, machine-readable format

To exercise any of these rights, contact us at hello@poimenleadership.org. We will respond within 30 days.

8. Third-Party Services

We use a small number of trusted third-party tools to operate our business — including payment processors, email delivery services, and scheduling tools. These providers are contractually bound to process your data only as instructed by us and in accordance with applicable privacy laws.

9. Children's Privacy

Our services are intended for adults (18+). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our services after any changes constitutes acceptance of the updated policy. For significant changes, we will notify active clients directly by email.

11. Contact

If you have questions, concerns, or requests relating to this Privacy Policy, please reach out:

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